Term and Conditions

Last Updated: [Insert Date]

1. About Our Shop

The Equestrian Gear Shop specializes in high-quality equestrian equipment for both horse and rider, including:

• Riding apparel (breeches, outerwear, gloves)
• Safety gear (helmets, hit air vests)
• Horse equipment (bridles, reins, halters)
• Performance gear (horse boots, martingales)

We cater to dedicated equestrians who value quality, safety, and performance in their riding equipment.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our site
• Misrepresent your identity or provide false information

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However:

• Colors may vary slightly due to monitor settings
• We reserve the right to correct any errors in product information
• Some items may have specific safety certifications (e.g., ASTM/SEI for helmets)

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products without notice.

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by processing payment and shipping your items.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

Prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days)

We ship worldwide except to some Asian and remote regions. Customers are responsible for any customs fees.

5.3 Delivery Issues

You must notify us within 7 days of any delivery problems. We are not responsible for:

• Incorrect addresses provided by the customer
• Customs delays
• Events beyond our reasonable control (natural disasters, etc.)

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for items that are:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Helmets (ASTM/SEI certified safety gear)
• Fly Gear (fly masks, sheets)
• Gloves
• Custom or special order items

6.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Wait for return authorization
3. Ship items to: The Equestrian Gear Shop Returns, 2732 Ashton Lane, Austin, TX 78701, United States

Customers are responsible for return shipping costs unless the return is due to our error.

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method.

7. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or used with permission and protected by copyright laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks without express written consent

8. Limitation of Liability

The Equestrian Gear Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Injuries resulting from improper use of products
• Events beyond our reasonable control

Our total liability for any claim related to your use of our site or products shall not exceed the amount you paid for the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

12. Contact Information

For questions about these Terms:

The Equestrian Gear Shop
2732 Ashton Lane
Austin, TX 78701
United States
Email: [email protected]
Hours: Monday-Friday, 9am-5pm CST